Shipping Policy

We want your order to reach you smoothly. Here's everything you need to know about shipping.

Processing time

Orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email once your order is placed, and a further notification when it ships.

Delivery times

United Kingdom: Estimated 5–10 business days from dispatch.

International: Estimated 7–15 business days from dispatch, depending on destination.

Please note delivery times are estimates and not guaranteed. Delays can occasionally occur due to carrier issues, customs, or peak periods.

Shipping costs

Shipping costs are calculated at checkout based on your location and order. Any free shipping thresholds or promotions will be shown at checkout.

Tracking

Once your order ships, we'll email you tracking information so you can follow your parcel's journey.

Customs & import duties

International orders may be subject to import duties or taxes charged by your local customs authority. These are the responsibility of the customer and are not included in our prices or shipping charges.

Incorrect addresses

Please double-check your shipping address at checkout. We cannot be responsible for orders sent to an incorrectly entered address. If you spot a mistake, email us immediately at hello@ambreauthentic.com and we'll do our best to help before dispatch.

Lost or delayed orders

If your order hasn't arrived within the estimated timeframe, contact us at hello@ambreauthentic.com and we'll investigate with the carrier.

Ambré Authentic — United Kingdom